When Do Orders Ship? Most Orders Ship Within 24-48 Hours Monday - Friday. However, Please Allow 2-4 Business Days For Orders To Ship. (With The Exception Of Pre-Orders - Turnaround Time Is Noted On The Product)
Out Of Stock Items? If A Sold Out Item Is Still On Our Website It Means We Have Plans To Restock It. Sign Up For Restock Notifications On The Product Page To Be Emailed When It's Back In Stock. Restock Turn-around Times Vary.
Pre-Orders: All Pre-Orders Are Final Sale. Pre-Orders Are Subject To Delays & May Ship Before Or After The Estimated Ship Date. For Updates On Pre-Orders Please Check The Product Description On Our Website. We Will Post Updates Here As We Get Them From The Vendor.
MOST Orders Ship Within 24-48 Hours Monday - Friday. We do our very best to ship your orders out in a timely manner, however please allow 2-4 business days for your order to be shipped. We do not ship on weekends or holidays.
EXPRESS SHIPPING: Choosing express shipping does not mean that WE ship your order faster than our policy above. It means once we drop the package off at USPS THEY process and deliver your order faster. We are not responsible for an order not getting to you on time if choosing this option.
FREE SHIPPING: If we are doing a free shipping discount the cheapest option will be selected. Express is NOT an option when selecting free shipping. If you need express you will need to pay for it. This also applies to orders over $100 receiving free shipping.
UNDELIVERABLE ADDRESS:If an order gets returned to us for the wrong address or undeliverable you will be required to pay for the return shipping fee.
CLAIMS: ECB is not responsible for lost, stolen, delayed, or damaged products after they have shipped. To file a claim you will need to contact USPS directly by calling 800-275-8777 or use this link below:
Friendly Reminder - We are boutique owners. We are not USPS employees. We do not have a magic fairy wand to help you locate your package. You MUST contact USPS for all inquiries related to lost / stolen / delayed packages for assistance. All we have is the same information you have which is the tracking number and shipment history. ECB is not responsible for assisting with lost or stolen packages. We hate to see packages get lost but this is 100% out of our control. Once we drop the package off at USPS we have no control over the delivery. Please contact them directly for assistance. Thank you for understanding 💕
DISCOUNT CODES: Discount codes must be added at the time of checkout. It is the customer’s responsibility to ensure the code is added before placing the order. If you are having trouble with a code we must be contacted BEFORE the order is placed. An order cannot be cancelled, changed or modified after it has been placed. Thank you for understanding.
PRE-ORDERS: Pre-Orders Are Final Sale. Pre-Orders could be shipped before or AFTER the estimated date given. Any date given on a pre-order is an ESTIMATE not a guarantee. By purchasing a pre-order item you agree that delays can occur during manufacture and that you cannot cancel or return your order due to delays. If other items are purchased on the same order as a pre-order item your other items will not ship until the pre-order item arrives. If you want your other items immediately you will need to place a separate order.
*PLEASE NOTE IN ORDER TO TREAT ALL CUSTOMERS FAIR & THE SAME NO EXCEPTIONS WILL BE MADE TO THIS POLICY. PLEASE DO NOT EMAIL US & ASK US TO MAKE AN EXCEPTION*
Orders cannot be changed, modified, or canceled after checkout. We work hard to get orders out as soon as we are able. You may return the item(s) in accordance with our return policy.
Promo codes of any kind must be applied during checkout. We will not apply a discount code after checkout. If you are having issues with a code you must contact us before checking out.
FINAL SALE ITEMS:
All Items Discounted More Than 20%
Sale Items / Clearance
All authentic cowhide products vary in color, texture, and pattern. These situations do not qualify as defects and will not be refunded.
SHOES: When returning shoes the box and shoes must BOTH be returned in new condition. You must place the original shoe box in packaging when shipping back or your return will be denied.
Pre-Orders Are Final Sale. Pre-Orders could be shipped before or AFTER the estimated date given. Any date given on a pre-order is an ESTIMATE not a guarantee. By purchasing a pre-order item you agree that delays can occur during manufacture and that you cannot cancel or return your order due to delays. If other items are purchased on the same order as a pre-order item your other items will not ship until the pre-order item arrives. If you want your other items immediately you will need to place a separate order.
All Returns Will Be Refunded In The Form Of Store Credit. Please ensure your item(s) are eligible for return before sending back. You will be responsible for return shipping if you send in a non-returnable item or if it is beyond the return policy window.
We will accept returns of unwashed, unworn, undamaged, unaltered that qualify, for a store credit (E-Gift Card) within 7 DAYS from the date your order was delivered.
International Orders cannot be returned.
HOW TO RETURN:
To make a return, item(s) must be sent back within 7 days of the delivery date. Items MUST be returned undamaged/unworn and with tags if they were included. If item(s) are returned not meeting this criteria you will not receive your E-Gift card.
INCLUDE IN RETURNING PACKAGE:
Packing Slip from your order or printed confirmation email.
Circle Item(s) being returned and include the reason for return.
Purchaser is responsible for all shipping costs on the returning package.
Please Allow 3-5 Business Days For Us To Process Your Return Once It Has Been Delivered Back To Us. Please DO NOT Email Us & Ask Us About The Status UNLESS It Has Been More Than 5BUSINESSDAYS Since It Was Delivered To Us.
Shop Electric Cowgirlz
1 Talladega Loop
Cabot AR 72023
ECB is not responsible for:
Delays with USPS or UPS shipping
Lost, stolen, damaged, or marked delivered items. To file a claim with USPS, please click the following links
Due to our limited quantities and high demand of our products, we do not offer exchanges on any items. You will be responsible for making a separate purchase for the desired size, color or any other variation.
If we receive a package back from the shipping carrier due to the address provided being undeliverable, you (the customer) will be responsible for paying the additional shipping cost, or the order will be canceled and you will receive an E-Gift Card (not including shipping that was at cost of ECB)
ITEMS THAT DO NOT QUALITY FOR RETURN:
If an item is returned that does not qualify for a return (All Final Sale Items or damaged/worn) we will send you an email. Once you receive the email you will be responsible for paying the Return Shipping Charge. We will hold non-returnable merchandise for 7 days. If you have not emailed us back and paid the shipping charge, the items will be donated to charity.
IMAGE DISCLAIMER :
Exact colors of merchandise may vary due to photography, indoor / outdoor lighting, and device resolutions. Clothing patterns may also vary.