Return Policy

*PLEASE NOTE IN ORDER TO TREAT ALL CUSTOMERS FAIR & THE SAME NO EXCEPTIONS WILL BE MADE TO THIS POLICY. PLEASE DO NOT EMAIL US & ASK US TO MAKE AN EXCEPTION*

ORDER CANCELATION:

Orders cannot be changed, modified, or canceled after checkout. We work hard to get orders out as soon as we are able. You may return the item(s) in accordance with our return policy.

PROMO CODES: 

Promo codes of any kind must be applied during checkout. We will not apply a discount code after checkout. If you are having issues with a code you must contact us before checking out.

FINAL SALE ITEMS:

  • All Items From Our 40% Off Sale
  • Sale Items / Clearance
  • End Of Year Sale Items
  • Discontinued Items
  • Pre-Orders
  • Jewelry 
  • Hats
  • Purses/Bags 
  • Cowhide Items
  • Purse Straps
  • Key Chains
  • Wallets
  • Tumblers
  • Koozies
  • Swimwear 
  • Limited Edition Final Sale Items
  • Holiday Items  
  • Car Freshners

COWHIDE PRODUCTS

All authentic cowhide products vary in color, texture, and pattern. These situations do not qualify as defects and will not be refunded. 

SHOES: When returning shoes the box and shoes must BOTH be returned in new condition. Please do not ship the shoes back in the shoe box provided to you upon purchase or your return will be denied.

PRE-ORDERS:

Pre-Orders Are Final Sale. Pre-Orders could be shipped before or AFTER the estimated date given. Any date given on a pre-order is an ESTIMATE not a guarantee. By purchasing a pre-order item you agree that delays can occur during manufacture and that you cannot cancel or return your order due to delays. If other items are purchased on the same order as a pre-order item your other items will not ship until the pre-order item arrives. If you want your other items immediately you will need to place a separate order. 

RETURNS:

All Returns Will Be Refunded In The Form Of Store Credit. Please ensure your item(s) are eligible for return before sending back. You will be responsible for return shipping if you send in a non-returnable item or if it is beyond the return policy window.

We will accept returns of unwashed, unworn, undamaged, unaltered that qualify, for a store credit (E-Gift Card) within 7 DAYS from the date your order was delivered.

International Orders cannot be returned.

HOW TO RETURN

To make a return, item(s) must be sent back within 7 days of the delivery date. Items MUST be returned  undamaged/unworn and with tags if they were included. If item(s) are returned not meeting this criteria you will not receive your E-Gift card. 

INCLUDE IN RETURNING PACKAGE: 

  • Packing Slip from your order or printed confirmation email. 
  • Circle Item(s) being returned and include the reason for return.

Purchaser is responsible for all shipping costs on the returning package. 

 Please Allow 3-5 Business Days For Us To Process Your Return Once It Has Been Delivered Back To Us. Please DO NOT Email Us & Ask Us About The Status UNLESS It Has Been More Than 5 BUSINESS DAYS Since It Was Delivered To Us.

RETURN ADDRESS:

Shop Electric Cowgirlz

1 Talladega Loop

Cabot AR 72023

ECB is not responsible for:

  • Delays with USPS or UPS shipping
  • Lost, stolen, damaged, or marked delivered items. To file a claim with USPS, please click the following links
  • USPS Claims Support or call 800-275-8777

EXCHANGES

Due to our limited quantities and high demand of our products, we do not offer exchanges on any items. You will be responsible for making a separate purchase for the desired size, color or any other variation.

WRONG ADDRESS: 

If we receive a package back from the shipping carrier due to the address provided being undeliverable, you (the customer) will be responsible for paying the additional shipping cost, or the order will be canceled and you will receive an E-Gift Card (not including shipping that was at cost of ECB)

ITEMS THAT DO NOT QUALITY FOR RETURN: 

If an item is returned that does not qualify for a return (All Final Sale Items or damaged/worn) we will send you an email. Once you receive the email you will be responsible for paying the Return Shipping Charge. We will hold non-returnable merchandise for 7 days. If you have not emailed us back and paid the shipping charge, the items will be donated to charity. 

IMAGE DISCLAIMER

Exact colors of merchandise may vary due to photography, indoor / outdoor lighting, and device resolutions. Clothing patterns may also vary.